No matter how late or early the flight arrives, we will be there. We track all flights, whether private or commercial, with a satellite flight tracking system. Arriving flights are automatically updated by our reservation software system, and then we automatically page your chauffeur a half hour before your flight touches the ground. Our chauffeurs are tracked every minute to ensure our customers prompt service.
On arriving flights, chauffeurs are expected to be at the airport by the pre-flight arrival time.
If you book reservations for other travelers in your company, please be sure to give them our “800-626-LIMO” number. If needed, they can contact us upon their arrival.
As a preferred provider, consider Sacramento International Airport for your Northern Wine Country travel.
Pure Luxury procedures for airport pick-ups are as follows:
Chauffeurs are required to park in designated parking spaces on all arrivals unless a curb meet is requested.
Your Pure Luxury Chauffeur will be holding an iPad that electronically displays the passenger’s last name or the group name.
Upon meeting a client, a Pure Luxury chauffeur will introduce himself/herself, offer to assist the passenger with his/her luggage, and confirm the destination.
If, after all passengers on an arriving flight have deplaned, the chauffeur has not met his passenger, he/she will have the individual paged on the public address system. He/she will then check with the airline to confirm whether the passenger was on the flight. If the chauffeur is still unable to locate the passenger, Pure Luxury’s office will be notified, and the dispatching staff will attempt to call the contact name on the reservation. Alternatively, if the passenger cannot find his/her chauffeur, we request that they call the toll-free number and inform the dispatcher that they cannot locate their chauffeur. The dispatcher will subsequently call the chauffeur on his/her portable digital radio. We also use alpha numeric pagers that inform the chauffeur exactly where the passenger is calling from and even what they are wearing.
For worldwide Airport Transportation rates, please call 800-626-LIMO, or fill out our reservation request form.